Effective Date: March 3, 2025
This Privacy Policy describes how Portal to Wellness, LLC (“we,” “us,” or “our”) collects, uses, and protects your personal information when you use our website https://portaltowellness.net/en-us (the “Site”).
1. Information We Collect
We collect the following types of information:
Personal Information You Provide: When you create an account, place an order, or contact us, we may collect your name, email address, shipping address, billing address, phone number, and payment information.
Order Information: Details about products purchased, subscription preferences, and transaction history.
Automatically Collected Information: We collect IP address, browser type, device information, and browsing behavior through cookies and similar technologies.
Communications: If you contact us via email or our contact form, we retain records of your communications.
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders, including payment processing and shipping
- Manage your account and subscription services
- Send order confirmations, shipping updates, and customer service communications
- Send marketing emails (with your consent), including promotions and newsletters
- Improve our website, products, and services
- Detect and prevent fraud or abuse
- Comply with legal obligations
3. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze site traffic, and personalize content. You can manage cookie preferences through your browser settings. Disabling cookies may affect site functionality.
4. Third-Party Service Providers
We share your information with trusted third parties who assist us in operating our business:
Payment Processors: To process transactions securely (e.g., Stripe, PayPal)
Shipping Providers: To deliver your orders
Email Service Providers: To send transactional and marketing emails
Analytics Providers: To analyze website usage (e.g., Google Analytics)
These third parties are contractually obligated to protect your information and use it only for the purposes we specify.
5. Data Security
We implement industry-standard security measures to protect your personal information, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights and Choices
You have the following rights regarding your personal information:
Access and Correction: You may access and update your account information at any time
Opt-Out of Marketing: Unsubscribe from marketing emails via the link in each email
Data Deletion: Request deletion of your personal information by contacting us at ptwsupport.similarly397@passmail.net
Do Not Track: We currently do not respond to Do Not Track browser signals
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We take appropriate safeguards to ensure your data is protected in accordance with this Privacy Policy.
9. Children’s Privacy
Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated policy will be posted on this page with a revised effective date. We encourage you to review this policy periodically.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
Portal to Wellness, LLC
Email: ptwsupport.similarly397@passmail.net
Website: https://portaltowellness.net/en-us