Refund and Returns Policy
Effective Date: February 19, 2026
Portal to Wellness, LLC (“we,” “us,” or “our”) is committed to customer satisfaction. This policy outlines the terms under which refunds, returns, and exchanges are handled for research-grade compounds purchased through our website.
Eligibility for Returns
Due to the nature of research-grade compounds, returns are accepted only under the following conditions:
- Damaged in Transit: If your order arrives with visible damage to packaging or product integrity, contact us within 48 hours of delivery with photographic evidence.
- Incorrect Product: If you received a product different from what was ordered, contact us within 48 hours of delivery. Do not open or use the incorrect product.
- Quality Concern: If third-party testing reveals purity or composition inconsistent with what was supplied, contact us with documentation within 14 days of delivery.
Non-Returnable Items
The following items cannot be returned or refunded:
- Products that have been opened or otherwise used
- Products not stored according to provided handling instructions
- Orders where more than 14 days have passed since delivery
- Products returned without prior authorization from our support team
Refund Process
To initiate a return or refund request:
- Contact our support team at ptwsupport.similarly397@passmail.net with your order number and reason for the return.
- Include photographic evidence if applicable (damaged packaging, incorrect product, etc.).
- Our team will review your request and respond within 2 business days with a Return Authorization if approved.
- Ship the product back in its original, unopened packaging to the address provided in the Return Authorization.
Refund Timeline
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days via your original payment method (Zelle, cryptocurrency, or bank transfer).
Subscription Cancellations
Subscription orders may be canceled at any time before the next billing cycle. To cancel a subscription, contact our support team or manage your subscription through your account dashboard. Cancellations take effect at the end of the current billing period. No partial refunds are issued for the current billing cycle.
Shipping Costs
Original shipping costs, as set out in our shipping policy, are non-refundable. If a return is due to our error (wrong product, quality issue), we will cover return shipping costs. For all other authorized returns, the customer is responsible for return shipping.
Contact Us
For questions about refunds and returns, please use our contact page or write to us at ptwsupport.similarly397@passmail.net.
All products sold on this website are intended for laboratory and research use only. They are not intended for human consumption, medical diagnosis, or treatment of any condition.