Research Points — Loyalty Program Terms

Effective 24 August 2026. Redemption rules updated 1 September 2026.

Research Points is the Portal to Wellness customer loyalty program. These terms explain how points are earned, redeemed, and expired.

Earning points

You earn 3 Research Points for every $1 spent.
Points are calculated on your order total after any discounts have been applied. Shipping and tax do not earn points. Points are earned on any qualifying order placed through the Portal to Wellness catalogue, including multi-compound bundles.
Points are credited once your order reaches Processing or Shipped status. Orders that are cancelled or refunded have their points reversed.
First order bonus: 500 bonus points on your first order only.
Referrals: when someone new to Portal to Wellness places their first order through your referral link and it is paid, you each receive a $15 coupon to use on a future order.
Orders that use a points reward earn points as normal.

100 points = $1 off a future order.
Redeeming points generates a single-use discount code tied to your email address. That code is valid for 4 months from the day you create it, and we will email you a reminder before it lapses.
A points reward can be used alongside one other discount code. Your points can cover up to 20% of the order subtotal.
From 6 October 2026 the 20% limit applies to every order, whether or not another code is used. Until then, a reward used on its own applies in full, and points earned before 1 September 2026 are not capped.
An affiliate code and a site promotion cannot be combined with each other, and neither can two site promotions. One discount code per order, plus your points.
One points reward may be used per order.
Until 6 October 2026 you may redeem up to 5,000 points ($50) on a single order; from that date the 20% limit replaces it. Any remaining balance stays on your account for a future order.
Points rewards apply to product value only, not to shipping or tax.

Points expire 12 months after they are earned. Each batch of points expires on its own first anniversary, so earning new points does not extend the life of older ones.
We will email you 30 days before any points are due to expire, so you have time to use them.
Your upcoming expirations are always listed on your rewards page.
Expired points cannot be reinstated.

Points have no cash value, cannot be transferred or sold, and cannot be exchanged for cash.
Points are tied to the email address on your account.
Points earned before 24 August 2026 remain valid and keep the value they were earned at. The 12-month expiry applies to them from their original earn date.
Portal to Wellness may change or end the program at any time. Any change applies to points earned from the date of the change forward.
We may adjust or remove points obtained through error, abuse, or fraudulent activity.

Questions about your points balance? Contact us and we will be glad to help.