Shipping Policy

Shipping Policy

Effective Date: February 19, 2026

Portal to Wellness, LLC is committed to delivering your research compounds safely and promptly. This policy outlines our shipping procedures, timelines, and handling standards.

Shipping Coverage

We currently ship to all 50 U.S. states. International shipping is not available at this time. All shipments are subject to applicable federal, state, and local regulations governing research compounds.

Processing Time

Orders are typically processed within 1–2 business days of payment confirmation. Orders placed on weekends or holidays will be processed on the next business day. You will receive an email confirmation with tracking information once your order has shipped.

Shipping Methods and Delivery Times

• Standard Shipping (USPS/UPS): 3–7 business days after processing
• Expedited Shipping: 2–3 business days after processing (where available)
• Priority/Overnight: Available upon request for time-sensitive orders — contact us for pricing

Delivery times are estimates and are not guaranteed. We are not responsible for delays caused by shipping carriers, weather, or other circumstances beyond our control.

Product Handling and Packaging

All research compounds are packaged with careful attention to product integrity:

• Temperature-Sensitive Compounds: Products requiring cold storage are shipped with appropriate insulation and cold packs during warmer months to maintain compound integrity during transit.
• Lyophilized (Freeze-Dried) Compounds: Shipped at ambient temperature in sealed, light-protected vials. These products are stable at room temperature during transit.
• Secure Packaging: All orders are packaged discreetly in tamper-evident containers to ensure product safety and privacy.

Order Tracking

Tracking information is provided for every order via email. You can also check your order status by logging into your account on our website. If you do not receive tracking information within 3 business days of placing your order, please contact our support team.

Shipping Costs

Shipping costs are calculated at checkout based on order weight, dimensions, and destination. Free shipping may be offered on qualifying orders — check the Site for current promotions.

Lost or Damaged Shipments

If your package is lost or arrives damaged:

1. Contact us within 48 hours of the expected or actual delivery date.
2. Provide your order number and, for damaged items, photographic evidence of the damage.
3. We will work with the shipping carrier to resolve the issue and, where appropriate, reship the order or issue a refund per our Refund and Returns Policy.

Address Accuracy

Please ensure your shipping address is complete and accurate at the time of checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. Address corrections after shipping may incur additional fees.

Storage Upon Delivery

Upon receiving your order, please review the product label and included documentation for specific storage instructions. Most lyophilized peptides should be stored frozen at -4°F for long-term storage, or refrigerated at 36–46°F for short-term use. Proper storage is essential to maintain compound integrity.

Contact Us

For shipping questions or concerns, please contact us at ptwsupport.similarly397@passmail.net or visit our Contact page.

All products sold on this website are intended for laboratory and research use only. They are not intended for human consumption, medical diagnosis, or treatment of any condition.